Returns & Exchanges
At Quad Lock, we stand by the quality of our mounting solutions and offer a 30-day money-back guarantee on all products returned in original condition. If you aren't completely satisfied with your gear, we make the return or exchange process simple and efficient.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all mounts, cases, and accessories are included to qualify for a full refund.
Ship Your Return
Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your replacement gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing